Hassle-Free Returns for Peace of Mind
Understanding Our Return and Refund Policy
Explore our straightforward return policy, designed to ensure your satisfaction and confidence in every purchase.
Why Our Return Policy Matters
At Roikins, we understand the importance of a clear and fair return policy, especially when it comes to purchasing automotive spare parts. Our policy is crafted to provide transparency and assurance, ensuring that both local auto workshops and individual customers can shop with confidence. Whether it’s a mismatch or a defect, our policy covers common scenarios, allowing you to return products within 30 days for a refund. This commitment to customer satisfaction is at the core of our mission, as we strive to build trust and reliability in every transaction.
Common Questions About Returns and Refunds
What is the time frame for returning a product?
If you are not completely satisfied with your purchase, you may return it for a full refund within 7 days from the date of purchase. Returns or exchanges are only accepted for items that are defective or if an incorrect product was shipped. Prior authorization is required for all presumed defective or incorrect items before you return them, and the responsibility for return shipping fees lies with the buyer.
What are the conditions for returning the product(s) for warranty claim ?
To ensure a return is accepted, it must meet the following criteria:
- All returns must be in good condition, with all original packaging and the invoice included, to qualify for a full refund.
- No refund will be issued if the product shows signs of use.
- Our guarantee does not cover accidental damage or wear caused by the customer.
How do I initiate a return?
To start a return, contact our customer service team with your order details. They will guide you through the process and provide a return shipping label if applicable.
When will I receive my refund?
What if I want to exchange an item?
Exchanges are subject to product availability. If you wish to exchange an item, please contact our support team to confirm availability.
Need Help with Your Return?
If you have any questions or need assistance with your return, our team at Roikins is here to help. We are committed to ensuring a smooth and hassle-free experience for you. Please don’t hesitate to reach out to us for support.
Phone
Address
Kaw. Perindutrian Rawang Perdana,
48000, Rawang, Selangor.